Privacy Policy
Last Updated: December 2025
Unbound Labs (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or purchase products from us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.
1. Information We Collect
A. Personal Information
We may collect personally identifiable information (“Personal Information”) including:
- Name
- Email address
- Business name
- Billing and shipping address
- Phone number
- Account login credentials (for wholesale customers)
- Payment information (processed securely through third-party processors)
B. Automatically Collected Information
When you visit our website, we automatically collect data such as:
- IP address
- Browser type and version
- Device information
- Pages viewed
- Time spent on the website
- Referral sources
C. Wholesale Registration Information
Businesses applying for wholesale access may submit additional details including industry type, reseller documentation, or identification for verification purposes.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Create and manage wholesale accounts
- Improve website performance and user experience
- Respond to customer service inquiries
- Send order updates and transactional emails
- Verify wholesale eligibility
- Enhance product offerings and marketing strategies
3. HubSpot & Other Platform Integrations
We use CRM and automation tools such as HubSpot to manage customer relationships. Information submitted through forms or registration workflows may sync to our CRM to support onboarding, communication, and account management.
4. Sharing of Information
We do not sell or rent your Personal Information. We may share information with:
- Service Providers: including hosting partners, payment processors, and CRM tools.
- Shipping and logistics providers: to deliver orders.
- Legal authorities: if required by law or in response to valid requests.
All third-party processors must comply with privacy and data-security standards.
5. Cookies & Tracking Technologies
We use cookies, tracking pixels, and analytics tools to improve website performance, personalize experiences, and analyze usage patterns. You may disable cookies in your browser, but some functionality may be affected.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage system can be guaranteed 100% secure.
7. Payment Information
We do not store full payment card details. All transactions are processed using secure third-party providers that comply with PCI-DSS standards.
8. Children’s Privacy
Our website and products are not intended for individuals under 18. We do not knowingly collect information from minors.
9. Your Privacy Rights
Depending on your location, you may have rights to:
- Access the information we hold about you
- Request corrections
- Request deletion of your data
- Opt out of marketing communications
Requests may be submitted via email at eli@unboundlabs.us.
10. Data Retention
We retain information as long as reasonably necessary for business purposes, including legal compliance, tax reporting, and resolving disputes.
11. Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
12. International Visitors
If you access our site from outside the United States, your information may be transferred and processed in the U.S.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last Updated” date.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Unbound Labs
Email: eli@unboundlabs.us